ITIL 4 Specialist: Create, Deliver and Support course
Enhance your skills in designing, delivering and managing digital products and services. Upgrade your strategy, manage issues effectively and foster a culture of continuous improvement.
What will you learn?
* Service Design and Development
Learn how to design and develop services that meet customer needs and fulfill business objectives. Acquire the skills needed to define requirements, design components, and ensure service quality.
* Service Delivery
Understand the processes and activities involved in delivering high-quality IT services, including service transition and operation.
* Service Support
Gain expertise in the support functions and practices required to maintain and manage IT services effectively.
* Service Performance Metrics
Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.
* Service Automation and Technology
Discover the role of automation and technology in service creation, delivery and support.
* Culture and Collaboration
Learn how to foster a service-oriented culture within your organisation and promote collaboration between teams and departments to deliver successful projects.
* Continuous Improvement
Continuous improvement is the ITIL framework’s main area of focus. Discover how to leverage data and feedback to improve services, processes and practices.
* Customer and User Experience
Align services with customer expectations to deliver exceptional customer experiences and address needs promptly and efficiently.
* ITIL 4 Principles
Apply ITIL 4’s guiding principles („Focus on Value“, „Start Where You Are“, and „Optimise and Automate“) to boost efficiency.
