ITIL 4 Practitioner: Change Enablement
Learn to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes, and managing change schedules.
What will you learn?
* Key concepts
Understand the purpose and key concepts of Change Enablement, highlighting its importance in managing changes effectively to minimise risk and ensure business continuity.
* Practice success factors
Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of Change Enablement in achieving controlled and successful change implementation.
* Practice Processes
Explore Change Enablement processes, including key activities, and learn how to integrate them into your organisation’s value stream to ensure seamless and coordinated change activities.
* Roles and Competencies
Focus on key roles within Change Enablement, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for overseeing and managing change initiatives.
* Information and Technology
See how Information and Technology can support and enable Change Enablement to deliver improvements, providing tools and systems for effective planning, tracking, and implementation of changes.
* Partners and Suppliers
Explore the role of partners and suppliers in Change Enablement, understanding how to collaborate effectively to enhance change processes and ensure successful outcomes.
* The ITIL Capability Model
Discover how the capability criteria support the practice’s capability development, ensuring alignment with industry best practices and organisational requirements for effective Change Enablement.
* Practice Success
Learn strategies for succeeding with Change Enablement and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust change management practices to achieve business goals and deliver value.
