ITIL 4 Practitioner: Release Management
Learn best practices for making new and changed services available for use, in line with your organisation’s policies and any agreements between the organisation and its service consumers.
What will you learn?
* Key concepts
Understand the purpose and key concepts of Release Management, elucidating its significance in planning, scheduling, and controlling the build, test, and deployment of releases to ensure they deliver the expected outcomes.
* Practice success factors
Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of Release Management in achieving timely and successful releases.
* Practice Processes
Explore Release Management processes, including key activities, and learn how to integrate them into your organisation’s value stream to ensure seamless and coordinated release deployments.
* Roles and Competencies
Focus on key roles within Release Management, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for managing and overseeing release activities.
* Information and Technology
See how Information and Technology can support and enable Release Management to deliver improvements, providing tools and systems for effective planning, tracking, and deployment of releases.
* Partners and Suppliers
Explore the role of partners and suppliers in Release Management, understanding how to collaborate effectively to enhance release processes and ensure successful delivery.
* The ITIL Capability Model
Discover how the capability criteria support the practice’s capability development, ensuring alignment with industry best practices and organisational requirements for effective Release Management.
* Practice Success
Learn strategies for succeeding with Release Management and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust release practices to achieve business goals and deliver value.
