ITIL 4 Practitioner: Service Configuration Management
Learn to provide accurate and reliable information about the configuration of services and configuration support items when and where it is needed.
What will you learn?
* Key concepts
Understand the purpose and key concepts of Service Configuration Management, including its role in maintaining accurate and reliable information about configuration items (CIs) within the IT infrastructure.
* Practice success factors
Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of Service Configuration Management in managing configuration data.
* Practice Processes
Explore Service Configuration Management processes, including key activities, and discover how to integrate them into your organisation’s value stream to ensure consistent and controlled changes to configuration items.
* Roles and Competencies
Focus on key roles within Service Configuration Management, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for managing configuration items and relationships.
* Information and Technology
See how information and technology can support and enable Service Configuration Management, providing tools and systems for maintaining and accessing accurate configuration data for effective decision-making.
* Partners and Suppliers
Explore the role of partners and suppliers in Service Configuration Management, and learn how to collaborate effectively to ensure the accuracy and integrity of configuration data across the IT environment.
* The ITIL Capability Model
Discover how the ITIL capability model supports the development of Service Configuration Management capabilities, ensuring alignment with industry best practices and organisational requirements.
* Practice Success
Learn strategies for succeeding with Service Configuration Management, and understand how it is supported by the ITIL guiding principles to achieve accurate configuration management and support service delivery.
