ITIL 4 Practitioner: Supplier Management
The purpose of this module is to ensure that the organisation’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services.
What will you learn?
* Key concepts
Understand the purpose and key concepts of the Supplier Management Practice, elucidating its importance in managing supplier relationships and ensuring value delivery from third-party services.
* Practice success factors
Learn about practice success factors (PSF) and key metrics, essential for evaluating the effectiveness and efficiency of Supplier Management in achieving optimal supplier performance and alignment with business goals.
* Practice processes
Explore Supplier Management processes, including key activities, and learn how to integrate them into your organisation’s value stream to ensure seamless and effective supplier interactions.
* Roles and competencies
Focus on the key roles of the Supplier Management practice and understand how to position the practice effectively within your organisation. Develop the necessary competencies for managing supplier relationships and performance.
* Information and technology
Explore how Information and Technology can support and enable the Supplier Management practice to deliver improvements, providing tools and systems for efficient supplier tracking, evaluation, and collaboration.
* Partners and suppliers
Focus on the role of partners and suppliers in the Supplier Management practice, understanding how to cultivate and maintain productive partnerships to enhance service delivery and business outcomes.
* The ITIL Capability model
Discover how the capability criteria support the practice’s capability development, ensuring alignment with industry best practices and organisational requirements for effective Supplier Management.
* Practice success
Learn strategies for succeeding with the Supplier Management practice and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust supplier management practices to achieve business goals and deliver value.
