ITIL 4 Specialist:High-Velocity IT course
Learn practical skills to adapt service management practices to the modern organisation’s dynamic, high-velocity environment. Build resilient systems and improve service quality and speed.
What will you learn?
* Digital Transformation Strategies
Different strategies and approaches for transforming traditional IT operations into a more digitally-focused and agile environment.
* Agile and DevOps Principles
Understand how Agile and DevOps practices can be applied to IT service management to accelerate service delivery, improve collaboration, and enhance efficiency.
* Lean and Continuous Improvement
How lean principles can be applied to eliminate waste and streamline processes within IT operations. Explore the concept of continuous improvement to drive ongoing enhancements.
* Automation
Gain insights into the role of automation as well as AI and ML in modern IT operations, including how to leverage these technologies for efficiency and innovation
* Digital Product Management
Understand the concepts of digital product management and how to design, develop, and manage digital products and services that meet customer needs and deliver value.
* Service Resilience
Understand how to ensure the resilience and security of digital services in a high-velocity environment, including strategies for addressing security threats and vulnerabilities.
* Service Performance Metrics
Explore the measurement and reporting of key performance indicators (KPIs) and metrics to assess the performance and effectiveness of digital services.
* Customer-Centric Approaches
Learn about the importance of having a customer-centric mindset and focus on delivering services that are aligned with customer expectations to create a positive experience.
* Culture
Recognise the significance of culture when transitioning to high-velocity IT including strategies for fostering a culture of innovation, collaboration, and agility.
