ITIL 4 Strategist:Direct, Plan and Improve
Learn to optimise workflows, manage organisational change and align business and IT strategies, while promoting collaboration and continuous improvement.
Key concepts
Understand the key concepts of ITIL 4: Direct, Plan, and Improve. Learn the importance of value, outcomes, costs and risks.
Governance and Compliance
Learn how to establish effective governance structures and ensure compliance with relevant regulations, standards and policies.
Service Performance Metrics
Define, select and use Key Performance Indicators to assess the performance and effectiveness of IT services and processes.
Continual improvement
Explore the concepts and practices of continuous improvement, such as using feedback and data to help services, processes and practices evolve.
Risk Management
Gain a greater understanding of IT service risk management to help your organisation avoid disruptions and losses.
Value Stream Mapping
Use value stream mapping to identify areas for process improvement and optimise the flow of value within your organisation.
Communication and Collaboration
Enhance communication and collaboration between departments and stakeholders to facilitate the successful delivery of services.
Planning
Accurately assess what needs to be planned and use key principles and methods to ensure effective delivery.
Organization change management
Focus on the importance of organisational change management in the context of IT service management and continuous improvement.
